Privacy Policy

GENO Ltd Privacy Policy
Effective Date 12/02/2025

At Geno ("we," "our," "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect personal information to improve your shopping experience and fulfill orders. This includes:

  • Order Information: Name, billing and shipping addresses, payment details, email, and phone number.
  • Device Information: IP address, browser type, and cookies to enhance website functionality.
  • Marketing Preferences: Your communication preferences for email and SMS marketing.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, including payment processing and shipping.
  • Communicate with you about your orders, promotions, and updates.
  • Improve our website and personalize your shopping experience.
  • Comply with legal and regulatory requirements.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. You can manage cookie settings through your browser or our cookie banner.

4. Behavioural Advertising

We may use third-party services (e.g., Google, Meta) to show targeted ads based on your interactions with our website. You can opt out of behavioral advertising via the Digital Advertising Alliance (DAA) or your device settings.

5. Email Marketing

By opting into SMS or email marketing, you agree to receive promotional messages. You can unsubscribe anytime by clicking "Unsubscribe" in emails or replying "STOP" to SMS messages.

6. Sharing Your Information

We do not sell your data. However, we share necessary details with trusted third-party services, such as payment processors, shipping carriers, and analytics providers, to complete transactions and improve our services.

7. Data Retention

We retain order information for legal and tax purposes. If you’d like your data deleted, contact us at [Your Email Address].

8. Your Rights (UK & EU Customers)

Under GDPR and UK GDPR, you have the right to:

  • Access, update, or delete your personal information.
  • Object to data processing for marketing purposes.
  • Request a copy of the data we hold about you.

To exercise these rights, contact us at [Your Email Address].

9. Security

We implement security measures to protect your data. However, no online transmission is 100% secure, so we encourage safe browsing practices.

10. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For more information about our privacy practices or If you have any questions, please contact us by email at Pistachiogeno@gmail.com, or by mail using the address below:

71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM