Refund Policy

Refund Policy

Issues with Your Order
If there’s a problem with your order, please contact us at Pistachiogeno@gmail.com and we’ll do our best to resolve the issue promptly.

Returns & Refunds
Changed your mind? No problem! We offer a 14-day return policy from the date of purchase. To be eligible for a refund, items must be unopened, in their original packaging, and in the same condition as received. Unfortunately, we cannot accept returns on opened products, unless they are faulty.

If your order has a quality issue, we’ll cover the return shipping costs. Otherwise, return shipping costs are the customer's responsibility. If a refund is issued, the original shipping cost will be deducted. Refunds will be processed within 21 days.

Non-Refundable Items
Please note that items purchased during promotions or special offers are not eligible for refunds.

For any return requests, please email pistachiogeno@gmail.com